I am not someone who usually leaves reviews, but I felt compelled to share my experience.
I saw the 5-star reviews and thought I was in for a pleasant experience, but unfortunately that was not the case.
I booked transport for my wedding and provided all the necessary details via email. Despite multiple email exchanges, it seemed that no notes were being taken. I even followed up the week before the wedding to confirm everything and requested that one car be cancelled. I was told I would not receive the refund until after the event.
The night before my wedding day at 6pm. Maddy called to confirm the pickup locations and times, but several details were incorrect. This was extremely unsettling given that I had already provided the information multiple times in writing over email.
After the wedding, I had to make numerous attempts to follow up regarding my refund. It was not processed until seven weeks after the event.
Planning a wedding is stressful enough without having to chase up basic administrative issues. If you're looking for reliable service and a smooth experience on an important day, I would not recommend using this company.